Getting home
Not so fast there...
21.11.2008
On Wednesday morning we got our luggage and our driver took us to the Leonardo Da Vinci Airport in anticipation of our flight to Chicago where we would connect on American to El Paso. After nearly two hours on line to check our bags we were told we were in the wrong line! We then went to where we were supposed to check in and no one was at that terminal to accept luggage. I jumped to the front of the line for Newark to ask about the Chicago flight and was told it was in the process of being canceled due to the strike!
We then proceeded to the Alitalia ticketing area where there was a horrendously long line. Each person who got to the counter needed 20 minutes or so for the agents to find alternative arrangements. Alitalia was forced to cancel a great many flights due to the strike. This was Wednesday morning and there were people on line with us who had been trying to get out of Rome since Monday.
After about 90 minutes on line it was finally our turn and the best they could come up with was a flight to JFK in the afternoon, several hours after our original flight was scheduled to depart. The problem with that arrangement, of course, was that I was due back to work the next day and this change would necessitate missing another day. Our route would take us from Rome to JFK, JFK to Washington, DC where we would stay overnight and then in the morning take a flight from Washington that stopped in Atlanta and continued to El Paso. I insisted they provide me with some kind of hotel voucher for Washington since we would be forced to be there overnight due to Alitalia’s problems. They agreed.
While waiting to board the JFK flight I told Viv we actually dodged a bullet in that we were not on Alitalia from Chicago to El Paso, but American. They were not really obligated to get us anywhere but Chicago. Still, they provided us with ticketing straight through to El Paso.
That flight was delayed and delayed. Finally the plane at that gate vanished without anyone boarding! We thought we were never going to leave. Finally they announced that the plane was boarding but there was still no plane there. It turned out that when we got to the bottom of the jetway we got on a bus that took us across the tarmac to a larger Alitalia plane. We got on the plane and eventually took off for JFK. About the only thing I can say positive about the Alitalia plane and service was they had a seat-back video screen and remote control that allowed you to choose your own movies to watch to pass the 8.5 hours of time.
We arrived at JFK with precious little time to spare for our connection to DC. We breezed through customs remarkably fast only to find out that we would have to recheck our bags at Delta which was located two terminals away. We raced with a luggage cart across the airport outside and made our way up to the ticket counter at 8:40 PM for a 9:00 PM flight. Delta told us it was too late to take our bags. We didn’t really care as we could get them the next day. However, they also told us it would take more than 20 minutes to clear security and get to the gate so that there was no way we could get on our flight to DC. Thank you, Alitalia – you’ve screwed us over once again!
The people at the Delta counter were not very helpful. He offered flights via JFK the next day that wouldn’t get us back to El Paso until 8:30 PM on Thursday. That seemed ridiculous when there was an early flight out of Atlanta. Everything out of JFK earlier was apparently booked, so he offered us a 6:55 AM out of LaGuardia connecting to a 10:56 AM in Atlanta. Sold!
We then left in quest of Alitalia to ask what to do about a hotel voucher since what we had said Washington on it and not New York. Unfortunately their last flight out left at 8:30 PM and there was no one at the Alitalia desk.
We headed off to find the hotel courtesy phones and there was someone at the desk for a hotel reservation service. While he was telling us our options I saw a woman walk past in a green jacket that looked like an Alitalia uniform. She confirmed she was from Alitalia and said if we took the van outside the door to the Holiday Inn then they would put us up for the night as long as we had an Alitalia document. I got my credit card back from the hotel guy and out we went.
Unfortunately, there were about 30 people on line ahead of us in a van that took perhaps 8. That meant there would have to be 4 iterations of the van going to the hotel and returning before we got there. That would take about 30 minutes for each iteration, so it would be more than 2 hours before we arrived and by that time there was also a possibility they would be out of rooms since they had about 400 people on this flight.
I went back into the terminal and made arrangements for a Clarion Hotel near LaGuardia. They had a free shuttle to the airport for the morning, so we hailed a cab and off we went to New York’s other airport. We got to the hotel about 10:30 PM and after begging them to keep the kitchen open long enough to get something to eat we managed to get to bed around midnight for a 4:00 AM awakening.
In LaGuardia we were practically strip searched because the great many changes in the itinerary and tickets looked suspicious and we were singled out for extra scrutiny. We got on our flight to Atlanta and arrived on time. We found the gate for the connecting flight, gave the gate agent our paperwork and even got the bulkhead seat with some extra legroom. Everything was finally going well.
Or not.
They changed the departure gate for the delayed flight so we trotted off to find it. When they called our group number to board the gate agent wanted to know where our paperwork was. I gave him the boarding pass. He said he needed the paperwork that accompanied it. I told him it had been given to the gate agent in exchange for the boarding pass. How else could I have gotten a boarding pass for this flight? Our passports matched what was on the boarding pass. He was adamant.
Viv took off in quest of the last gate agent while I stood there to raise hell with him. Everyone had already boarded and still we weren’t on the plane. We were going to miss this flight, too. I finally convinced him to let us board but now Viv was missing in action at the other gate. He called down there and was about to page her when I saw her. We got on the plane and finally made it home.
There are some poison pen letters going both to Alitalia and to Delta about the way in which they mishandled things.
All in all, however, it was a wonderful trip.
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